Jonathan Lea alongside other solicitors and business people featured in a roundabout discussion with the Law Gazette, reported by Eduardo Reyes, to discuss remaining client-focused despite recent challenges faced. How do we adapt to manage and regulate client care? Jonathan gave his views below:
‘Directness is important. Always try and get to the nub of the issue as quickly as possible and make sure you show that you understand both their business and what their actual concerns are, and always display a good tone as well – positive, upbeat, that you can resolve their issues,’
‘We always offer a 20-minute no-cost, no-obligation call with anyone who’d like to instruct us, and that helps us to demonstrate that we can help, and have a decent discussion, and build rapport with them. That’s been a lot easier now that we can use things like Zoom and video conference facilities. Then we follow that up with a detailed quote email.’
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